Delivery & Returns
We offer free delivery on all orders. For all other orders outside the UK there will be a charge, except if there are Free delivery offers which will be for limited periods only as a promotion.
We deliver to UK mainland addresses only, including England, Wales and Scotland. Deliveries to more remote areas of UK mainland may have longer lead times or may not be possible. If you believe your address is in a remote location, please contact us by phone or email to talk through the possible options before placing an order.
Unfortunately, we cannot deliver to the following postcodes: BT, IV, HS, JE, KA, KW, PH, ZE, PA and TD
To ensure you receive your order in the best possible condition we employ the services of a dedicated delivery company who have vast experience within the furniture industry. This has proven to almost completely eliminate damage in transit and is our preferred delivery method, used for the vast majority of orders.
However, if your order is particularly time sensitive, we do have access to other delivery methods such as Better Couriers or Pallet Networks which may be able to meet your deadline. These alternative delivery methods will offer a reduced service level than our preferred method, but may speed up the delivery process. Alternative methods may not be available to all post code areas and are not suitable for delivery of certain products. On this basis we may decline to offer them for particular orders.
Orders are dispatched from our warehouse in West Yorkshire within a maximum of 48 hours of your order being placed and once your payment has cleared.
Using our preferred delivery service we aim to deliver all ‘In Stock’ orders within 7 – 10 days from the date we receive your cleared payment. Alternative delivery methods and certain post code areas in the Scottish Highlands will have different delivery timescales and may take up to 14 days to arrive.
While we will endeavour to meet all our arrangements for delivery, due to reasons beyond our control we cannot guarantee ‘on time’ delivery for all orders. We will make every effort to inform you of any delays promptly after we are aware of them, but we will not be liable for any loss, damages or consequential loss arising from delayed delivery or deliveries that need to be rearranged.
To keep charges for delivery service to a minimum and to reduce environmental impact by vehicles used, our delivery company operates in certain post codes on certain days. To ensure we are able to deliver your furniture, it is expected that someone over 18 will be available to accept delivery on delivery dates offered by the delivery company. All deliveries will be made Monday to Friday.
Once your order is in stock we will make it available to our preferred delivery company unless we have agreed alternative arrangements with you and confirmed these in writing. You will then be contacted by the delivery company by the telephone number given with your order and a delivery day agreed.
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, that (when required) goods have been promptly and safely returned, within 30 days of the day we received your valid notice of cancellation.
You will be refunded on the card that you used to pay for your item.
If you bought the item as part of a linked saving offer (e.g. buy a bed for £600 and get £200 worth of free bedding), you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £400 to cover the price of the bedding as you no longer qualify for the offer.